Contact: email our support team and we’ll respond as
quickly as we can. Please include the product name, the marketplace you bought it on, and (if
relevant) the region or instance.
Before you write in
- Our apps run in your own environment. They deploy into your Azure subscription, AWS account, or Atlassian/SaaS instance and run under an identity you grant.
- Nothing leaves your tenant. Alerts and reports are delivered only to the Microsoft Teams, Slack, or email endpoint you configured during setup — check that first if you’re not receiving them.
- Most products ship read-only / dry-run by default. Anything that changes or deletes must be explicitly enabled after you review a report.
Common setup notes
- Each product includes a one-time post-deploy step to grant its identity the least-privilege role it needs — see the product’s listing page for the exact command.
- Microsoft Teams delivery uses a Power Automate “Workflows” webhook (the classic Office 365 connector was retired); paste that webhook URL into the app’s configuration.
- If a scheduled run is missed, most products self-heal on the next run.
Billing
Subscriptions are billed by the marketplace you purchased on (Microsoft, AWS, or Atlassian). For invoice or payment questions, use your marketplace account; for anything product-related, email us directly.